Return and Refund Policy for Bliss to Buy

Effective Date: May 15, 2026

At Bliss to Buy, we aim to ensure that every customer is satisfied with their purchase. If you receive a damaged, defective, or incorrect product, you may request a return or refund subject to the terms below.

1. Return Eligibility

You may request a return or replacement if:

• The product was delivered in a damaged condition.
• The product is defective or not functioning properly.
• You received the wrong item.

Mandatory Unboxing Video Requirement

To be eligible for any return, replacement, or refund related to damaged, defective, or incorrect products, you must provide a clear and uninterrupted unboxing video that:

• Starts before opening the sealed package.
• Clearly shows the shipping label and package condition.
• Captures the complete unboxing process without any cuts or edits.
• Clearly shows the damage, defect, or incorrect item.

Claims submitted without a valid unboxing video may not be approved.

2. Return Request Period

Return requests must be submitted within 7 working days from the date of delivery.

Requests made after 7 working days may not be accepted.

3. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or incorrect:

• Products damaged due to misuse or improper handling.
• Products returned without original packaging and accessories.
• Items showing signs of use after delivery.
• Clearance, discounted, or final-sale items (unless damaged or defective).

4. Refund and Replacement Options

Once your claim is approved, we may offer one of the following remedies:

• Replacement of the same product (subject to stock availability), or
• Full refund to the original payment method, or
• Store credit, if mutually agreed.

5. Refund Processing Time

Approved refunds are typically processed within 5 to 10 business days after the returned product is received and inspected, or after the claim is verified when a return shipment is not required.

The actual time for the refund to appear may vary depending on your bank or payment provider.

6. How to Request a Return

To initiate a return or refund request, contact us with:

• Your order number
• A description of the issue
• Photos of the product (if applicable)
• The complete unboxing video

Contact Details

Bliss to Buy
Email: blisstobuy.estore@gmail.com
Phone: +91 86060 96259

7. Return Shipping

If the return is approved due to damage, defect, or incorrect delivery, Bliss to Buy will provide instructions regarding return shipping and, where applicable, bear the return shipping cost.

8. Right to Reject Claims

We reserve the right to reject return, replacement, or refund requests if:

• The request is submitted after 7 working days.
• The required unboxing video is not provided.
• The issue cannot be verified.
• The product has been used, altered, or damaged after delivery.

9. Contact Us

For any questions about this policy, please contact:

Bliss to Buy
Email: blisstobuy.estore@gmail.com
Phone: +91 86060 96259
Address: Chalakudy via Annamanada, Kerala, India – 680741

By placing an order on Bliss to Buy, you acknowledge and agree to this Return and Refund Policy.